HOTEITECH Privacy Policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from hoteitech.com.
WHAT PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.
Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as Device Information.
We collect Device Information using the following technologies:
Cookies are data files that are placed on your device or computer and often include an anonymous unique identifier.
Log files track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
Mention all other tracking tools and/or technologies being used by your website.
Also, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers. Mention all types of accepted payments, email address, and phone number). This is called Order Information.
Make sure you mention all other information that you collect.
By Personal Information in this Privacy Policy, we are talking both about Device Information and Order Information.
HOW DO WE USE YOUR PERSONAL INFORMATION
We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).
Additionally, we use this Order Information to:
Communicate with you.
Screen our orders for potential risk or fraud.
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site.
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above.
We also use Google Analytics to help us understand how our customers use HOTEITECH. How Google uses your Personal Information.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.
BEHAVIOURAL ADVERTISING
We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.
Mention opt-out links from external services such as:
Facebook
Google
You can opt out of targeted advertising…
YOUR RIGHTS
If you are a European resident, you have the right to access the personal information we hold about you and to ask that your personal information is corrected, updated, or deleted. If you would like to exercise this right, please contact us.
Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.
Please note that your information will be transferred outside of Europe, including to Canada and the United States.
DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
MINORS
The Site is not intended for individuals under the age of 18.
CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
If you have questions and/or require more information, do not hesitate to contact us.
HOTEITECH’S Return Policy
1. Return eligibility
To be eligible for a refund or exchange, you must have purchased one of the items sold on HOTEITECH
Our return policy lasts for 15 days after purchase. If more than 15 days have passed since your purchase, we can’t offer you a refund or exchange.
The item being returned must be in the same condition as you have received it. It must be unused and sent back in the original packaging. If it is not, no or only a partial refund will be granted.
The following items are non-returnable:
Software
Gift cards
Items that are on sale
[OTHER]
2. Return process
Once your return is received, we will notify you. The package and its content will be inspected, and we will let you know when the return is approved or rejected within 15 business days.
If the return is approved, we will send you funds equal to the purchase amount to the payment method you have used during checkout.
If you have any questions during the return process, please contact us at support@hoteitech.com
3. Exchanges
If the item you’ve received is damaged or defective, we can arrange an exchange for you. If you want to exchange your items, please send us an email and send your items to: [ADDRESS].
4. Shipping
To return a product, you should send us an email at support@hoteitech.com, and send your product to: [ADDRESS].
Shipping fees for return items are your responsibility, and you must pay for them. Your order’s shipping costs are non-refundable. If you have paid for shipping in your order, these costs will be deducted from your refund.
If you’re shipping items worth over $50, please consider shipping the package using a track&trace number or purchase shipping insurance. We can’t guarantee that we will receive your item.
5. Customer service
For questions, support, problems, or warranty claims, please contact us by email at support@hoteitech.com
Note: Make sure to consider the six things I talked about above and adjust the return policy to them according to your own policy.